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Cancellations & Booking Policy

At AN Head Spa & Wellness, every appointment is reserved exclusively for you. Our treatments require preparation, set-up, and therapist time, we kindly ask all guests to respect the policies below to help us maintain a fair and consistent experience for everyone.

Deposits & Payments

  • A $50 deposit is required to secure all bookings.

  • Deposits are non-refundable but may be transferred to a future appointment if the required notice is given (see below).

  • Deposits and bookings are made via our online booking platform or by calling 0440 123 534.

  • Remaining balances are payable after your treatment, using EFTPOS, cash, or valid gift voucher.

  • Deposits are not transferable to another person’s name unless approved by management in advance.

Cancellations & Rescheduling

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice before your scheduled appointment.

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Changes made with more than 48 hours' notice

  • Deposit bookings: Your deposit can be transferred to a future booking within 3 months.

  • Prepaid bookings and gift voucher bookings: Your appointment can be rescheduled at no additional charge.

 

Changes made within 48 hours
Appointments cancelled or rescheduled within 48 hours are considered late cancellations, as we are often unable to refill the appointment time reserved exclusively for you.

The following will apply:

  • Deposit bookings: Your deposit will be forfeited. A new deposit is required to secure another booking.

  • Prepaid bookings: Your prepaid treatment will be considered redeemed.

  • Gift voucher bookings: Your gift voucher will be considered redeemed.

 

No-shows
If you do not attend your appointment without prior notice, the full value of the booked treatment will be charged to the card provided at the time of booking, or the prepaid treatment or gift voucher will be considered redeemed.

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These measures help protect our therapists' time and allow us to offer available appointments to other clients. We appreciate your understanding and support.

Late Arrivals

If you arrive late, we will do our best to provide your full treatment within the remaining time.
However, sessions may be shortened to avoid delaying the next appointment.
The full treatment fee still applies for late arrivals or no-shows.

Rescheduling by the Spa

In rare cases (such as therapist illness or technical issues), AN Head Spa & Wellness may need to reschedule your appointment.
We will contact you as early as possible to arrange a new time at your convenience.

Health & Safety

To ensure your comfort and safety, please inform us of any:

  • Medical conditions, including injuries, allergies, recent surgeries, or pregnancy

  • Scalp or skin conditions, such as open wounds, infections, or irritations

Clients are responsible for providing accurate health information before treatments begin.
Our therapists reserve the right to decline or modify a service if it is deemed unsuitable or unsafe on the day of your appointment.

Professional Scope

Our services are not medical treatments and should not be used as a substitute for medical advice or prescribed care.
If you have a chronic or diagnosed condition (e.g., hair loss, chronic pain, or skin disorders), we recommend consulting a qualified healthcare or dermatology professional before booking.

Gift Vouchers

  • Valid for 36 months from the date of purchase.

  • Non-refundable and must be presented at the time of redemption.

  • Cannot be redeemed for cash or used in conjunction with other discounts or promotions.

  • Lost or expired vouchers cannot be replaced.

Right to Refuse Service

AN Head Spa & Wellness reserves the right to refuse service to anyone who:

  • Displays inappropriate or disrespectful behaviour toward staff or clients

  • Is under the influence of drugs or alcohol

  • Has a medical, skin or scalp condition that makes treatment unsafe

 

This ensures a safe and professional environment for everyone.

Contact Us

If you have any questions about this policy or need assistance with your booking, please contact us at:
0440 123 534
hello@anheadspa.com
2168 Logan Road, Upper Mt Gravatt QLD 4122

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