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Cancellations & Booking Policy

At AN Head Spa & Wellness, every appointment is reserved exclusively for you. Our treatments require preparation, set-up, and therapist time, we kindly ask all guests to respect the policies below to help us maintain a fair and consistent experience for everyone.

Deposits & Payments

  • A $50 deposit is required to secure all bookings.

  • Deposits are non-refundable but may be transferred to a future appointment if the required notice is given (see below).

  • Deposits and bookings are made via our online booking platform or by calling 0440 123 534.

  • Remaining balances are payable after your treatment, using EFTPOS, cash, or valid gift voucher.

  • Deposits are not transferable to another person’s name unless approved by management in advance.

Cancellations & Rescheduling

We understand that life can be unpredictable and plans sometimes change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours' notice.

Every appointment is reserved exclusively for you, with a dedicated therapist, treatment room and time allocated for your visit. Our cancellation policy helps us manage our team's schedules fairly and protect the time reserved for each guest.

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Changes made with more than 48 hours' notice

  • Deposit bookings: Your deposit can be transferred to a future booking within 3 months.

  • Prepaid bookings and gift voucher bookings: Your appointment can be rescheduled at no additional charge.

 

Changes made within 48 hours

Cancellations and rescheduling requests made less than 48 hours before your scheduled appointment are considered late cancellations.

This includes requests to move your appointment to another date or time, as the original appointment must be released and may no longer be available to other guests.

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The following will apply:

  • Deposit bookings: your $50 deposit will be forfeited. An additional late cancellation fee may be charged, bringing the total cancellation charge to 100% of your booked appointment value, inclusive of the deposit already paid.

  • Prepaid bookings: your prepaid treatment may be forfeited, up to the value of the booked appointment.

  • Gift voucher bookings: the value of your booked treatment may be deducted from your gift voucher, up to the value of the appointment.

 

Any applicable charges will be disclosed during booking. Where you have authorised Fresha to charge your nominated payment method, the applicable late cancellation fee may be processed when your cancellation is confirmed.

 

No-shows
If you do not attend your appointment without prior notice, the full value of the booked treatment will be charged to the card provided at the time of booking, or the prepaid treatment or gift voucher will be considered redeemed.

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As a small business, last-minute cancellations can have a significant impact on our therapists and daily operations. With limited notice, we're often unable to offer the reserved appointment to another guest.

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We appreciate that unexpected circumstances arise, and our policy is designed to balance flexibility for our guests with fairness to our team.

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Thank you for your understanding and for respecting the time and care that goes into every appointment.

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Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Late Arrivals

If you arrive late, we will do our best to provide your full treatment within the remaining time.
However, sessions may be shortened to avoid delaying the next appointment.
The full treatment fee still applies for late arrivals or no-shows.

Rescheduling by the Spa

In rare cases (such as therapist illness or technical issues), AN Head Spa & Wellness may need to reschedule your appointment.
We will contact you as early as possible to arrange a new time at your convenience.

Health & Safety

To ensure your comfort and safety, please inform us of any:

  • Medical conditions, including injuries, allergies, recent surgeries, or pregnancy

  • Scalp or skin conditions, such as open wounds, infections, or irritations

Clients are responsible for providing accurate health information before treatments begin.
Our therapists reserve the right to decline or modify a service if it is deemed unsuitable or unsafe on the day of your appointment.

Professional Scope

Our services are not medical treatments and should not be used as a substitute for medical advice or prescribed care.
If you have a chronic or diagnosed condition (e.g., hair loss, chronic pain, or skin disorders), we recommend consulting a qualified healthcare or dermatology professional before booking.

Gift Vouchers

  • Valid for 36 months from the date of purchase.

  • Non-refundable and must be presented at the time of redemption.

  • Cannot be redeemed for cash or used in conjunction with other discounts or promotions.

  • Lost or expired vouchers cannot be replaced.

Right to Refuse Service

AN Head Spa & Wellness reserves the right to refuse service to anyone who:

  • Displays inappropriate or disrespectful behaviour toward staff or clients

  • Is under the influence of drugs or alcohol

  • Has a medical, skin or scalp condition that makes treatment unsafe

 

This ensures a safe and professional environment for everyone.

Contact Us

If you have any questions about this policy or need assistance with your booking, please contact us at:
0440 123 534
hello@anheadspa.com
2168 Logan Road, Upper Mt Gravatt QLD 4122

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