Privacy Policy

Effective Date: November 2025
TC Beauty and Wellness Pty Ltd (ABN 48 691 192 006) trading as AN Head Spa & Wellness (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information necessary to provide you with professional and personalised care, including:

Your name, contact details (phone number, email address, postal address)
Booking and treatment history
Health information you choose to share that is relevant to your treatments (e.g. allergies, medical conditions, pregnancy)
Payment information and transaction details
Communication preferences (for email or SMS notifications)

We may also collect limited website data such as cookies, browser information, and IP addresses to improve user experience and website performance.

2. How We Collect Your Information

We collect information in the following ways:

When you make a booking through our online system Kitomba, by phone, or in person
When you complete consultation forms or consent forms prior to a treatment
When you purchase products, gift vouchers, or promotional packages
When you communicate with us via phone, email, or social media
When you subscribe to our email list, SMS reminders, or marketing updates
When you browse our website or interact with our digital channels

You may choose to withhold certain information, but this may limit our ability to provide safe and appropriate treatments.

3. How We Use Your Information

We use your personal information to:

Manage bookings, deposits, and payments
Deliver treatments safely and customise them to your needs
Communicate appointment confirmations, reminders, and follow-up messages
Send marketing materials (e.g. special offers, spa updates, newsletters) — only with your consent
Maintain records for internal business, compliance, and accounting purposes
Improve our services, website, and client experience

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS messages.

4. Health & Sensitive Information

As part of providing wellness and spa treatments, we may collect limited health-related information such as skin or scalp conditions, skin conditions, allergies, or injuries.
This information helps ensure your safety and is handled with strict confidentiality.
We only collect what is relevant to your service and store it securely within our system.

5. Data Storage & Security

We take all reasonable measures to keep your information safe.
Your data is stored electronically within Kitomba’s encrypted cloud-based system and protected by secure access controls.
Physical consultation forms (if any) are kept in locked storage accessible only to authorised staff.

We regularly review and update our systems to prevent loss, misuse, unauthorised access, or disclosure.

6. Disclosure to Third Parties

We do not sell, rent, or trade your personal information.
We may share information only where necessary to deliver our services or comply with legal obligations, including:

Kitomba, for managing appointments, marketing, and client records
Payment providers for processing transactions
Insurance or legal representatives if required by law or regulatory authorities

All third-party partners are required to comply with privacy and data protection standards consistent with Australian law.

7. Website Analytics & Cookies

Our website may use cookies or analytics tools (such as Google Analytics) to collect anonymous information about how visitors use our site.
This helps us understand performance, improve usability, and deliver a better browsing experience.
You can disable cookies through your browser settings, but some features may not function as intended.

8. Marketing Communications

We may send occasional email newsletters or SMS messages about new services, promotions, or spa updates.
We will only do this if you have provided consent through our booking system or subscription form.
You can unsubscribe at any time using the provided links or by contacting us directly.

9. Accessing or Correcting Your Information

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate, incomplete, or outdated information

To make a request, please email hello@anheadspa.com.

We may require proof of identity to verify your request before making changes.

10. Retention of Information

We retain client information only for as long as necessary to provide services and meet legal, accounting, or insurance requirements.
Once information is no longer needed, it is securely deleted or anonymised.

11. Links to Other Websites

Our website may contain links to third-party sites (such as social media or partner services).
We are not responsible for the privacy practices or content of those sites.
We encourage you to read the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website, with the effective date clearly noted.

13. Questions or Complaints

If you have any questions or concerns about our handling of your personal information, please contact us:
0440 123 534
hello@anheadspa.com
2168 Logan Road, Upper Mt Gravatt QLD 4122